furniture store

Frequently Asked Questions

1. GENERAL

Do you custom-make furniture?
Sorry, we do not provide made-to-order services.
 

2. PRODUCTS AND PRICES

What type of wood is your furniture made of?
At Scanteak, we only use Teak Wood.
 
Where does your Teak Wood come from?

Our furniture is made of Teak Wood grown in plantations in Java, Indonesia, where the number of trees felled per year is strictly monitored by the Indonesian government. In adhering to such regulations, our factories are certified by the Rainforest Alliance.

 
How do I maintain my Teak furniture piece?
We have prepared some tips for caring for your Teak furniture here.
 
How do I maintain my cushion covers?
Most of our cushion covers can be Dry Cleaned and Machine/hand Washed (water temperature should not exceed 30 degrees Celsius). Dry cleaning solvent should not contain trichloroethylene. Please do not Bleach or Tumble Dry them, as this can lead to discolouration or shrinking. For ironing, please use low heat.
Please note that these instructions do not apply to cushion covers from the Holm Designer range, which should be wiped down with a damp cloth and dried in the sun.
 

3. PURCHASING FROM SCANTEAK

Can I purchase your products online?
Not yet; please kindly visit any of our showrooms to make a purchase.
 
Do your items come with a warranty?
Yes, all items purchased from Scanteak come with a 6-month limited warranty, which covers manufacturing defects. Differing wood grain patterns or shades are a natural occurrence in wood materials, and are not considered as defects. Damages sustained from usage are not covered. Please note that moving an item to another delivery address, installation of locks on drawers or drilling of extra holes voids this warranty.
 

4. DELIVERIES, SELF-COLLECTION, AFTER-SALES PRODUCT SERVICING, DISPOSAL

One of my furniture pieces needs to be repaired. Do you provide such services?
Yes, we do. Please note that depending on the validity of the warranty, charges for transport and servicing may be incurred. We seek your understanding that we only provide repair services for furniture purchased from Scanteak.
 

5. VIP MEMBERSHIP, PROMOTIONS AND EVENTS

I can’t view your Promotions page.
The promotion may have expired. If there is a product you are interested in, please feel free to contact any of our showrooms .
 
When is your next promotion?
Depending on the nature of the promotion, it may be announced any time between 1 day or a week in advance. To stay updated on promotions, you can like our Facebook page, or subscribe to our mailing list.
 
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